Last updated · 4 September 2026

Privacy Policy

This policy explains what Qallixo collects, why, how we keep it safe, and the choices you have — across the Qallixo web platform and the Qallixo Android app.

Qallixo is a cloud telephony and contact-centre platform. Much of the data we handle — call recordings, lead lists, contact numbers, chat messages — is uploaded and controlled by our business customers. For that data we act as a processor on their behalf; the business is the controller. For account and billing data, Qallixo is the controller.

What we collect How we use it Calls, recordings & messages The mobile app Sharing Retention Security Your rights Contact

1. Information we collect

Account & contact information

When you sign up or are provisioned as a user, we collect your name, username, email address, mobile number, company name and a hashed password. Administrators may add agents, teams and roles.

Usage & device information

We record activity in the platform (logins, actions taken, IP address, and — only with your permission — approximate location) for security and an audit trail. The mobile app collects standard device information needed to register your softphone and deliver calls.

Customer content

On behalf of our business customers we process the phone numbers, contact and lead records, dispositions, notes, call recordings, transcripts and WhatsApp/chat messages that they upload or generate while using the service.

2. How we use information

To provide the service — placing and receiving calls, running campaigns, routing inbound calls, messaging and reporting.
To authenticate users and secure accounts (including rate-limiting and audit logging).
To generate the reports, call detail records and transcriptions you configure.
To provide support, and to send service and billing communications.
To maintain, troubleshoot and improve the platform.

We do not sell personal information, and we do not use customer call content for advertising.

3. Calls, recordings, transcripts & messages

Call recording and speech-to-text transcription are features that a business customer enables and controls. Where a call is recorded, it is the customer's responsibility to provide any legally required notice or consent to call participants (Qallixo offers an in-call "this call is recorded" announcement to help). Recordings and transcripts are stored for the retention period the customer configures and are accessible only to authorised users of that customer's account.

4. The Qallixo mobile app

The Android app is a client for your existing Qallixo account. It uses:

Microphone — to place and receive calls (voice only; audio is not stored by the app itself).
Network & device identifiers — to register your extension and route calls, and (optionally) to receive call notifications.
Notifications — to alert you to incoming calls and messages.

The app connects only to your Qallixo server (app.qallixo.com or the server your administrator configures). It does not sell data or share it with third-party advertisers.

Telecom carriers — to originate and terminate calls (the dialled number and caller ID are shared to complete a call).
Messaging providers — to send and receive WhatsApp/chat messages you initiate.
Transcription providers — only if you enable speech-to-text, and only the specific recordings you transcribe.
Infrastructure & hosting — vendors that host the platform under confidentiality obligations.
Legal — where required by law or to protect rights and safety.

6. Data retention

Account data is kept while your account is active. Call recordings, transcripts and reports are retained for the period each business customer configures (recordings default to a rolling window and can be set to auto-delete). Activity/audit logs are retained on a rolling basis. On account termination, customer content is deleted or returned on request, subject to legal retention requirements.

7. How we protect data

Encryption in transit (HTTPS/TLS) across the platform and app.
Per-tenant isolation so one company cannot access another's data.
Passwords stored hashed; role-based access controls for every user.
Hardened integrations (server-side request protections) and an audit trail of changes.

No system is perfectly secure, but we work to protect your information and to respond promptly to any issue.

8. Your choices & rights

Depending on your location, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. If your data was provided by a business using Qallixo, please contact that business (the controller); we will assist them in responding. For account data we control, contact us using the details below.

Children

Qallixo is a business tool and is not directed to children under 16. We do not knowingly collect their personal information.

International transfers

Your information may be processed in the country where our infrastructure or our sub-processors operate. We take steps to ensure appropriate safeguards for such transfers.

9. Changes & contact

We may update this policy from time to time; the "last updated" date above reflects the latest version, and material changes will be notified in-product or by email. Questions, requests or complaints? Email us at support@qallixo.com.

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